PRIVACY POLICY

PRIVACY POLICY – NAIL DELIVERY EXPRESS CORP. © 2025 Nail Delivery Express Corp. All rights reserved. 1. Introduction Nail Delivery Express Corp. (“we”, “our” or “us”) values the privacy and protection of the personal data of our users. This Privacy Policy describes how we collect, use, store, share, and protect personal data provided or generated through the use of the website, mobile application, and related services (collectively, the “Platform”). By accessing, registering, or using the Platform, the user declares that they have read, understood, and fully agree with this Privacy Policy, as well as with the processing of their personal data in accordance with applicable legislation, including, where relevant, the laws of the State of Florida, the Brazilian General Data Protection Law (LGPD), and the General Data Protection Regulation (GDPR – European Union). 2. Information We Collect We may collect the following categories of personal data: a) Information provided directly by users • Full name; • Email address; • Phone number; • Login credentials and profile data; • Address for scheduling and performing services; • Identification documents and professional license (for Professionals/Nail Technicians); • Payment information, billing details, and transaction history. b) Information collected automatically • IP address; • Device identifiers; • Geolocation data; • Access logs, session data, and Platform usage; • Cookies and similar technologies. 3.Use of Camera and Media The Nail Delivery Express application may request access to the device’s camera and media files for the following purposes: • Allow users (Clients and Professionals) to upload profile photos; • Allow Professionals to upload photos of their work (portfolio); • Enable sharing of images related to services, bookings, or communication within the Platform; • Support identity verification and security procedures when applicable; • Access to camera and media (only when explicitly authorized by the user). The camera is only accessed when the user explicitly chooses to use features that require it. Nail Delivery Express does not access the camera in the background, nor does it record or capture images or videos without the user’s knowledge. Images and media files are stored securely and are only shared within the Platform according to user actions and permissions. Users may deny or revoke camera permissions at any time through their device settings, although some features of the Platform may become unavailable. 4. Purposes of Data Processing The personal data collected may be used for the following purposes: • Enable the operation of the Platform and the intermediation between Clients and Professionals; • Process bookings, payments, cancellations, and refunds; • Verify identity, licenses, and compliance of Professionals; • Send operational communications, notifications, and updates; • Send promotional communications, when authorized; • Ensure security, fraud prevention, and legal compliance; • Improve features, performance, and user experience. 5.Data Sharing Personal data may be shared exclusively in the following cases: • With payment processors and financial services (e.g., Stripe, PayPal or similar); • With public, regulatory, or judicial authorities when required by law; • With insurers, background check partners, or compliance providers; • With technological and operational service providers that assist in the functioning of the Platform, always under confidentiality obligations. Nail Delivery Express does not sell, rent, or commercialize personal data. 6.Data Retention Personal data will be retained while the account is active and for the period necessary to comply with legal, tax, and regulatory obligations, generally between 5 (five) and 7 (seven) years for financial and contractual data. After this period, the data may be deleted or anonymized, as permitted by applicable law. 7.Data Security Nail Delivery Express adopts reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or destruction, including: • SSL encryption; • Internal access controls; • Security procedures and periodic audits. However, the user acknowledges that no digital system is absolutely secure. 8.User Rights In accordance with applicable legislation, the user may have the right to: • Access their personal data; • Request correction, update, or deletion; • Withdraw consent, when applicable; • Request data portability; • Object to certain types of processing. Requests can be made via email: contact@naildeliveryexpress.com 9.Cookies and Tracking Technologies The Platform uses cookies and similar technologies to: • Improve the user experience; • Analyze usage patterns; • Personalize features and notifications. The user can manage cookies through device or browser settings, understanding that some features may be affected. 10.Children’s Privacy The Platform is intended exclusively for users aged 18 and over. Nail Delivery Express does not intentionally collect personal data from minors. 11.Links to Third-Party Sites The Platform may contain links to third-party websites or services. Nail Delivery Express is not responsible for the privacy practices or content of such external sites. 12,Changes to This Policy This Privacy Policy may be updated periodically. Changes will take effect after publication on the Platform, with the revised effective date. 13.Security Incident Notification In the event of a security incident or personal data breach, Nail Delivery Express will notify affected users and competent authorities as required by applicable law. 14.Responsibility for Credentials The user is responsible for maintaining the confidentiality of their access credentials. Nail Delivery Express is not responsible for unauthorized access resulting from user negligence. 15.International Data Transfers Personal data may be transferred to and stored in the United States, Brazil, or other countries where Nail Delivery Express or its partners operate, always in compliance with applicable data protection laws. 16.Misuse of Data by Independent Professionals Nail Delivery Express acts solely as a technological intermediary and does not control actions performed by independent Professionals outside the Platform. Nail is not responsible for any unauthorized, improper, or illegal use of personal data by Professionals after legitimate access to information through the Platform, including external contacts, personal storage, sharing, or use for unauthorized purposes. Such acts are the sole responsibility of the Professional. 17.Communications Made Within the Platform The Platform may record, store, and analyze communications made within the application, including messages, calls, requests, confirmations, and cancellations, exclusively for purposes of: • Security; • Fraud prevention; • Dispute resolution; • User support; • Legal compliance; • Service improvement. Nail is not responsible for communications made outside the Platform. 18.Automated Processes and Algorithmic Criteria The Platform may use automated systems and algorithmic criteria for: • Fraud prevention; • Compliance verification; • Profile ranking and visibility; • Account control, limitation, or termination; • Improving the user experience. 19.Data Deletion and Legal Obligations A request for deletion of personal data does not eliminate legal, contractual, tax, or financial obligations, nor does it prevent the retention of records necessary for: • Legal compliance; • Audits; • Fraud prevention; • Regular exercise of Nail Delivery Express’s rights. 20.Limitation of Technological Liability and Force Majeure Nail Delivery Express is not responsible for failures, unavailability, or incidents resulting from factors beyond its reasonable control, including: • Third-party service failures; • Sophisticated cyberattacks; • Infrastructure interruptions; • Force majeure events. 21.User Responsibility The user is responsible for the accuracy of the information provided, for protecting their credentials, and for all activities carried out through their account. 22.Guest Access (“Guest Mode”) The Platform may allow certain users to partially access specific features through a guest access mode (“Guest Mode”), without the need to create a complete account. In this mode, the user may view certain Platform features, including general information about how the application works, public Professional profiles, portfolios, photos of completed work, and limited service availability. Guest access may have functional limitations, including, but not limited to, the inability to make bookings, process payments, engage in full communications, or access features exclusively available to registered users. Nail Delivery Express reserves the right to limit, modify, or discontinue guest access at any time without prior notice. 23.Account Cancellation and Deletion of History Users may request the cancellation or deletion of their account directly through the Platform, when such functionality is available, or by contacting Nail Delivery Express official support. Once the account cancellation is confirmed, the user acknowledges and agrees that they may permanently lose access to: • Service history; • Payment and transaction history; • Preferences and settings; • Communications made within the Platform; • Benefits, credits, or data associated with the account. Account deletion may be irreversible, except for data that must be retained for legal, tax, regulatory, fraud prevention, or dispute resolution purposes, in accordance with applicable laws. The user acknowledges that it is their responsibility to save any relevant information before requesting the permanent cancellation of the account. 24. Data Collected and Specific Purposes of Use Nail Delivery Express may collect, store, use, and process certain personal and technical data from users for the purpose of enabling the proper operation of the Platform, ensuring operational security, improving user experience, preventing fraud, complying with legal obligations, and providing functionalities related to the services offered through the application. The collected data may include: a) Name and Registration Information The user’s name may be used for: * identification within the Platform; * account creation and management; * communication between Clients and Professionals; * issuance of receipts, confirmations, and internal records. b) Email Address The email address may be used for: * account authentication and login; * password recovery; * appointment confirmations; * operational communications and support; * promotional communications and notifications, when authorized by the user. c) Phone Number The phone number may be used for: * communication between Clients and Professionals; * appointment confirmations and updates; * security authentication; * customer support; * fraud prevention and suspicious activity monitoring. d) Location Data The Platform may collect approximate or precise location data in order to: * identify nearby professionals; * facilitate appointments and service requests; * improve user experience and service recommendations; * support fraud prevention and operational security. Users may disable location access through their device settings, although certain Platform functionalities may become limited. e) Photos and Videos Submitted by Users Photos, videos, and media files submitted by users may be used for: * profile creation; * professional portfolios; * showcasing completed services; * communication within the Platform; * identity verification and security purposes, when applicable. Submitted content remains the responsibility of the user and may be removed in the event of violations of the Terms of Use or applicable laws. f) Payment Information When applicable, payment-related information may be processed by secure third-party payment providers such as Stripe, PayPal, or similar services. Nail Delivery Express does not fully store sensitive credit card information on its own servers. Payment-related data may be used for: * payment processing; * financial transfers and payouts; * issuance of receipts and invoices; * fraud prevention; * compliance with legal and tax obligations. g) Device Identifiers The Platform may collect device identifiers and technical information, including: * device type; * operating system; * unique identifiers; * language settings; * application version; * network information. Such data may be used for: * account security; * fraud prevention; * performance improvement; * technical compatibility; * statistical and operational analysis. h) Usage and Diagnostic Data The Platform may use analytics and diagnostic tools, including Firebase Analytics, Crashlytics, or equivalent services, to collect: * application usage data; * feature interaction metrics; * crash and error reports; * performance metrics; * application stability and security information. Such information is used exclusively for: * improving user experience; * fixing technical issues; * optimizing Platform functionalities; * monitoring application performance and stability. i) Advertising, Analytics, and Third-Party Services If the Platform uses advertising, analytics, remarketing, or performance monitoring services, certain technical identifiers and usage data may be shared with technology partners exclusively for: * performance analysis; * audience measurement; * promotional campaigns; * limited content and advertisement personalization; * continuous Platform improvement. Nail Delivery Express does not sell, rent, or commercially distribute users’ personal data to third parties. 25. Contact For questions, requests, or complaints related to privacy, please contact: contact@naildeliveryexpress.com developer contact Croupiex LTDA E-mail: ti@croupiex.com